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Cláusulas de Fraude de Identidade

Adecco Brand/Identity fraud cases

Candidates’ Response Plan

1. International Adecco Brand/Identity Fraud Cases

Multiple fraud attempts using the Adecco name have been reported from several countries. These involve a variety of ways to illegitimately try to obtain money and access to job seekers’ personal and confidential information.

Examples include

  • e-mails, letters, telephone calls, and digital advertising (on various web sites or social media) offering job opportunities under the name of Adecco – very often, the job vacancies offered are located in foreign countries
  • fake Adecco consultants
  • candidates are asked to:
    • pay advanced fees
    • give personal IDs and information

Once payments and documents are delivered, usually the fake Adecco contact disappears and the candidate loses the documents and the amount of money paid, without receiving either effective job offer or further information. These recurring incidents are becoming a serious threat for Adecco and the whole industry. Fraudsters take advantage of job seekers’ needs and hopes and endanger their security. At the same time, the diffusion of the news related to these events seriously undermines the reputation and credibility of the agency work sector.

2. Adecco Group Response Plan

In the short term, Adecco Group will carry out a set of actions in order to:

  • respond more rapidly and provide fraud victims with consistent answers, the right contacts and instructions
  • create greater awareness among all potential candidates

The plan includes “Always-On Actions” and “Temporary Actions” to be implemented when specific cases arise. The Global plan will be implemented by Group Communications, Group Legal, Group Compliance and Group IT Security. Local adaptation in the Countries is strongly recommended, following the process suggested in the following sections.

2.1 Always-On Actions

2.1.1

Adecco.com: set up a specific page: Candidates Securit y and Phishing , in order to:

  • alert potential candidates about the issue and risks
  • clarify that NO Adecco representative will ever request payment of any kind from a candidate or an associate during a job search or a selection process.
  • advise candidates how to protect themselves from fraud attempts
  • direct victims to local authorities
  • provide global and local Adecco contacts to report abuses of the Adecco trademark and name

The page will have a direct access from the Home Page, as well as re-directs from the sections:

2.2 Temporary Actions

2.2.1

When specific cases arise, the banner with the headline ‘Candidates’ Security and Phishing: beware of requests for fees’ (download on MeWe) will be placed on:

  • Adecco Group Facebook Page
  • Adecco Group twitter
  • Adecco Group LinkedIn page - only for very serious cases

These alerts will link to the Adecco Group web site section for explanations and directions. Banner and related copy will also be available in the Hearsay content library. Hearsay users shall only place alerts subject to approval of the responsible Local Marketing or Communications department.

2.2.2

Once a case is reported, it is important to answer to the victims in a timely, complete and supportive manner. If the case is reported at Group level, an answer via email will be sent to the victim by Group Compliance as soon as possible.

The email will:

  • Clarify it is a fraud case;
  • Clarify that NO Adecco representative will ever request payment of any kind from a candidate or an associate during a job search or a selection process.
  • Encourage reporters to report the case to local authorities
  • Provide proper contacts

At the same time the Group will undertake Immediate IT Security action (i.e. filing abuse reports and sending take-down requests in case of web frauds...), and/or appropriate legal actions, based on the specific case (i.e. sending a Cease & Desist letter, filing a Dispute Resolution action or other claim as applicable ...).

Template Email – to be adapted according to the specific case

Dear Sir/Madam,

Thank you for informing us about XXXXXX (mention the specific case) We are aware that multiple fraud attempts using the Adecco name have been reported in several countries. Please be aware that NO Adecco representative will ever request payment of any kind from a candidate or an associate during a job search or a selection process.

We believe that, unfortunately, you are victim of one of these fraud cases. Your contact (or consultant - or web site - or jo b adv ert is ing …) is a fake, and Adecco has no role in this fraudulent scheme. We strongly recommend that you report the incident to the local authorities.

The ADECCO name and trademark are being used by persons who are in no way related to the Adecco Group and they are using the name ‘Adecco’ without our permission. We are strongly committed to further investigating and identifying the authors of such frauds with the support of the relevant authorities.

Ask for specific infos that might help identify the fraudsters – changing case by case. For the future, we recommend that before releasing any personal information, ID or bank account details during a job search process, you make sure your contact is an authorised Adecco representative. You can confirm this by getting in touch with an Adecco office in your country. Find locations here.

Beware of any unexpected e-mail, instant message, voicemail or fax that claims to be from Adecco. If you receive such a message, before reacting get in touch with an Adecco office in your country and verify that the message is legitimate.

Please, don’t hesitate to contact us for any further information

Group Compliance

2.3 Local Plan Implementation

To be ready to answer to local enquiries or abuse reports in a timely, consistent and supportive manner, we strongly recommend that you implement the same set of “Always- On” and “Temporary Actions” also at local level.

In particular we recommend that you:

  • Produce local adaptations of the ‘Candidates’ Security and Phishing” Page on your local web site, including redirect links from the sections:
    • Find a Job
    • Contacts
  • Produce local adaptations of the banner ‘Candidates’ Security and Phishing: beware of requests for fees’ to be placed on local social media accounts when specific cases arise.
  • Proceed with communication (the email template above can be adapted locally), IT security and legal actions at local level.
  • Alert all regional colleagues about the incidents through Internal Communication channels (local Intranet or other channels)
  • Alert all branches managers so they can raise awareness among job seekers
  • If a client is involved – proceed with immediate alert and coordinated plan

2.4 Global and Local Plan in summary



Global Actions
Responsible
Always-on - Set up ‘Candidates’ Security and Phishing’ page on Adecco.com Group Communications
Always-on - Banner and links to the specific page on the corporate web site sections:
  • Careers at Adecco/Look for Job
  • Work Abroad/International mobility
  • Contacts
  • Compliance
Group Communications
Temporary Actions - When cases arise immediate communication to hosting web sites to request removal of fraudulent communication. Following legal actions – based on specific cases Group IT Security security2@adecco.com Group Legal
Temporary Actions - When cases arise, specific banner posted on Global Facebook, and Twitter. LinkedIn only for highly impactful cases Group Communications and Global Digital Marketing
Victims of the fraud cases can notify Compliance, which answers using the specific email template When possible, Group Legal takes action Group Compliance compliance@adecco.com
through the relevant authorities Group legal
Recommended Local Actions
Responsible
Always-on - Set up ‘Candidates’ Security and Phishing’ page on local web site Local Marketing/Communications
Always-on – Local adaptation of banner posted in:
  • Find a Job
  • Contacts
Linking to specific page
Local Marketing/Communications
Temporary Actions - When cases arise immediate communication to hosting web sites to request removal of fraudulent communication. Following legal actions – based on specific cases Local IT Security Local Legal in coordination with Group Legal
Temporary Actions - When cases arise, specific banner posted on Local Facebook, and Twitter. LinkedIn only for highly impactful cases Local Marketing/Communications
Countries to identify local contacts for victims of fraud – ie:
  • Compliance
  • Legal
  • Candidates’ Responsible
These should answer referring to the email template and, when possible, taking action with the authorities
TBD Locally
Temporary Actions – When cases arise, alert posted on local intranet (or other internal communications channels) Local Internal Communications
Temporary Actions – When cases arise, Communication to all branch managers Local Internal Communications
Temporary Actions – When cases arise, if a client is involved – immediate contact and coordination Local Client’s account

3. Next Steps

Adecco Group is investigating advanced monitoring and defence tools and services that could help us to identify fraud attempts at an early stage. This would allow us to more quickly report such cases, request that fraudulent adverts are removed from the web and take any other action in our power to ensure that additional job seekers do not become victims of such frauds. The issue will also be raised at the Trade Organization level (CIETT) to call for a coordinated industry plan.